1 A user may return any product during the time of delivery, or within 7 days if:
a) Found damaged during delivery
b) Received in an unhealthy/ unexpected condition
c) Finds product unusable
We are continuously monitoring accounts of customers with excessive requests of returns and refunds. We take necessary steps to prevent this.
.2 A user may return any unopened or defective item within 7 days of receiving the item. But following products may not be eligible for return or replacement:
a) Damages due to misuse of product
b) Incidental damage due to malfunctioning of product
c) Any consumable item which has been used/installed
d) Products with tampered or missing serial/UPC numbers
e) Any damage/defect which are not covered under the manufacturer’s warranty
f) Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product/s delivered.
3. Refund Policy
3.1 Eproyojon tries its best to serve the users. But if under any circumstances, we fail to fulfill our commitment or to provide the service, we will notify you within 24 hours via phone/ text/ email. If the service, that Eproyojon fails to complete, requires any refund, it be done maximum within 7 Days after our acknowledgement.
3.2 Refund requests will be processed under mentioned situation:
– Unable to serve with any product.
– Customer returns any product from a paid order.
– Customer cancels a paid order before it has been dispatched.
For all the above three scenarios, the refund amount will be sent to Eproyojon Balance of the customer. And the balance can only be used to purchase at Eproyojon. Upon customer’s request, Eproyojon will transfer the refund amount to the user’s original payment source within 7 days. Refund is only allowed for customers who have paid via bKash or card or other electronic method. For the orders that are paid via Cash, refund is only to be given through Eproyojon Credits.
4. Supply Policy:
4.1 Eproyojon, itself does not produce or manufacture any product, therefore Eproyojon tries to control the quality, but do not give quality assurance for any. We believe the manufacturer/ vendor/ supplier are fully capable of assuring the quality of every product.
4.2 If any user, at the time of receiving the order delivery, finds any product injurious to health/ life/ security, we will take full liability and will accept return of that product. If the user faces any threat after 12 hours of the provided delivery, we will consider it as a lacking within the quality assurance from the manufacturers or suppliers.
4.3 All products displayed on the website are subject to change and are subject to availability.